Customer Queries

 

Who do I contact if a cut or weight of meat isn't on the website which I would like?

We have an online manager called Ben who works along side our 5 stand alone stores, who would be more than happy to help you find the product you are looking for. Ben can be contacted on 01704 578025 or through email at orders@broughs.com.

 

 

How does the free local delivery work?

 

Once you have finished adding products to your basket it is time to checkout. Upon viewing your completed basket there is an option to add a voucher to gain your local home delivery saving. Just type CAR into the area provided if you live within the poscodes provided. Finally ensure you choose the free home delivery on the third page in order for your product to arrive as requested.

 

 

What if I'm out when my delivery arrives?

 

Like anyone we too don't like waiting in for our packages to arrive. So we have instructed our delivery drivers to leave the meat in a suitable place of your choice if your are not home when it is delivered. When completing your order there is the option for this additional delivery information at the bottom of the screen.

 

How can I be sure my meat will arrive to me fresh?

 

A1) If you are using our free local delivery service then your meat will be delivered by our very own butchers in our own refrigerated vans. The meat will be prepared and dispatched on the same day to guarantee it arrives to you in in perfect condition.

 

A2) If you are outside the local area then we use a reliable courier who deals with fresh produce. In turn we vacuum pack your meat and then use a specialist cooling package that allows the meat to stay fresh for up to 48hrs. We then place this in a secure protective box to once again guarantee your meat arrives to you in perfect condition.

 

Why should I shop at Brough Butchers?

 

Brough Butchers prides itself on not only the quality of meat which it provides to its customers, but the high standard of customer service which all the shops deliver on a regular basis.

Brough Butchers only buy quality meat from Britain (mainly from Scotland). The meat is reared in Britain, farmed in Britain and most importantly never leaves the country from the time it is reared, to the time it arrives at the customer's doorstep. This quality control allows Brough Butchers to maintain the highest standard of meat on the market today.

If you are an ethical person then unlike many other suppliers of meat Brough Butchers can guarantee your meat is reared in the most responsible way possible. Never Factory farmed or mass produced. (see our responsibly farmed page for more information.)

 

What if a product has no price but price on request instead?

 

Sometimes certain meat products such as lamb, duck etc, fluctuate in price constantly. We at Brough Butchers feel that we always want you to get the best possible price for your meat. So in turn would prefer you to contact us over certain products that are available over the internet.

It is very simple; just drop Ben an e-mail at orders@broughs.com with your request. Ben will be more than happy to meet your needs, plus he can advise you on the product that you would like to purchase.